Most of us have benefited from IVR Prompts even if the name seems unfamiliar. The IVR stands for Interactive Voice Response. You may have heard them described as an Auto Attendant or Menu Prompts.
On the phone you would have heard IVR Prompts that sound like this. "For Accounts please press 1, For Sales Press 2, For Service press 3..."
If the department or extension selected does not answer the call after a prescribed number of rings then the caller can be prompted to leave a Voicemail message.
A feature like IVR Prompts can help a company save time and labour on the telephone. For the caller the will speed up connections and also aid confidentiality.
With After Hours calls Menu Prompts can direct callers to emergency numbers or to leave a message on Voicemail.